Privacy Policy

This Privacy Policy describes how Healama collects, uses, and shares information when dental practices and their teams use our platform, and when visitors interact with our websites.

Information we collect

• Information you provide, such as contact details, practice information, scheduling preferences, and support requests.
• Patient and appointment information provided by practices for verification, scheduling, and follow-up workflows. This may include protected health information (PHI).
• Usage and device data, including log data, IP address, browser type, and interaction events.
• Cookies and similar technologies that help us understand site usage and improve performance.

How we use information

• Deliver and operate our practice management platform and AI-assisted workflows.
• Verify insurance details and appointment eligibility at the direction of practices.
• Provide customer support, onboarding, and training.
• Improve product performance, reliability, and security.
• Comply with legal and regulatory obligations.

How we share information

We share information only as needed to deliver our services. This may include trusted service providers, integration partners selected by the practice, and professional advisors. We may also disclose information when required by law or to protect rights and safety. If our business is reorganized or acquired, information may be transferred as part of that transaction.

HIPAA and health data

Healama is HIPAA compliant. When we handle PHI on behalf of a covered entity, we do so under applicable HIPAA requirements and, where required, a Business Associate Agreement (BAA).

Data retention

We retain information for as long as needed to provide services, comply with legal obligations, resolve disputes, and enforce agreements. Practices control the retention of patient data in their accounts.

Your choices

• You may request access, correction, or deletion of your account information.
• You can control cookies through your browser settings.
• Marketing emails include an unsubscribe option.

Security

We use administrative, technical, and physical safeguards designed to protect information. No system is completely secure, and we encourage practices to use strong access controls.

Children's privacy

Our websites and services are not directed to children. We do not knowingly collect personal information from children outside of patient data provided by practices.

Changes to this policy

We may update this policy from time to time. We will post the updated policy and revise the "Last updated" date above.

Contact us

Questions about this policy? Contact us at support@healama.com.